The Perfect Call Every Time
Voice Assistant Solution, by CanadaDirect, seamlessly integrates the accuracy of technology with the cognitive ability of human intelligence to deliver an exceptional customer experience.
Advanced Technology Meets The Call Center
Voice Assistant Solution enhances the existing contact center solution like no other technology has before. Our experts create a compilation of sound files based on your current script. The sound files are recorded using “best representative” techniques, such a zealous tone of voice, positive energy and clarity of speech.
The sound files are recorded using “best representative” techniques such a zealous tone of voice, positive energy and clarity of speech.
Once all sound files are loaded onto the Voice Assistant Solution, representative’s interact with customers by keyboard. This level of sophistication guides the operator to deploy appropriate corresponding responses and rebuttals.
By using the VAS technology, you will deliver a clear and consistent message on each and every call, creating a stronger customer experience. Voice Assistant Solution can manage the calls in real time and deliver measurable results.
VAS Survey Call
Building Better Relationships with
Little to no Complaints and Escalations
Increased Customer Retention
Positive Brand Experience and Consistency
Strict Script Adherence
Practice Makes Perfect!
“Practice is the hardest part of learning, and training is the essence of transformation.” ~ Voskamp
In-depth Campaign and Product Training
Understand Responses and Rebuttals
Real life simulation
How we Perfect the Call
We listen to hundreds of live and pre-recorded calls
We extract the similarities that representatives perform to achieve successful results
We assemble key messages and adapt the message from live scripts to the Voice Assistant Solution System
Test the campaign and adjust as required
Increased SPH and Conversion Rates
Reduced Cost per Acquisition
Representative s never skip disclaimers